Return/Exchange Policy

RETURN/EXCHANGE POLICY

US/ CANADA ORDERS:
Our return policy lasts 7 days. If 7 days have gone by since your purchase, unfortunately we can’t offer you a refund (less the shipping cost and 10% restocking fee) or exchange (store credit).  

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging, including all tags and inserts.  International orders are considered FINAL SALE and we are unable to process returns or exchanges for items purchased internationally.  To complete your return, we require a receipt or proof of purchase.  Please include your order number in the subject line and body of your email.  Send return inquiries to reddingbaby@gmail.com.  Gift cards are non refundable.  


Refunds
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within ten business days.

Late or missing refunds
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at reddingbaby@gmail.com.

Sale items
Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges
We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at reddingbaby@gmail.com

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

WARRANTY
We guarantee all slings to be free of manufacturer defects for one year from the purchase date. This warranty applies to the original customer only and does not include normal wear and tear, fabric fading, common linen nubs, and slubs, or damage to the sling from outside forces. Customers are encouraged to examine their slings upon receipt, before washing or wearing, as we will not replace items where it cannot be determined whether a flaw was present when the sling arrived or whether it occurred during wash/wear.

LINEN/FABRIC  DISCLAIMER
Our fabrics are all natural woven fibers with naturally occurring nubs (lumps in the fabric, or a thicker piece of yarn that commonly appears during the weaving process) or other cosmetic changes throughout the fabric. These accents are purely cosmetic and do not affect safety. They are part of the texture and beautify the fabrics we use. Note: sling colors may slightly vary from one another.

DISCLAIMER
Redding Baby can not be liable for injuries or death that may occur while using the sling.  Please watch all our tutorials and understand the safety guidelines prior to using a Ring Sling.  Always use common sense, inspect your sling for defects or wear and tear prior to using and email us immediately if you question a Sling's safety.  reddingbaby@gmail.com

Redding Baby is currently compliant with The Consumer Product Safety Improvement Act (CPSIA) and American Society for Testing and Materials (ASTM).

General Safety recommendations
Please be sure to read and understand all safety recommendations and information in your instruction manual that comes with your purchase.
Sling should never be used while sleeping or operating heavy machinery.  You should never sling your baby while under the influence of any drugs, prescription medicine or alcohol.  Do not use the ring sling while doing rigorous activity or strenuous sports.  Don't wear the sling while riding in or driving a moving vehicle.